- Customer - the Person, Firm, or Company so named in the Purchase Order/Quotation/Invoice.
- Amita UK - trading name of Amita UK Limited.
Invoicing: Amita UK will email invoices to you. We do not post out hard copy invoices. Please print any invoices and receipts for your records. It is the responsibility of the customers to tell us if your email address changes. All accounts are set up on a prepay basis. Customers will automatically be invoiced monthly/bi-monthly/ quarterly or annually depending on the agreement with Amita UK.
Forms of Payment: Acceptable forms of payment include cheque or BACS.
Immediate payment is required of hardware / software invoices, and clearance of funds is required before any products are acquired on behalf of The Customer.
Our standard Support / Development invoice terms are 30 days from date of invoice for payment.
Failure to pay all amounts due by the due date may result in suspension of further work to be carried out.
Title in the Goods shall not pass to the Buyer until Amita UK Limited has been paid in full for the Goods.
We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed terms.
- Failure to pay within 30 days from date of invoice may incur an automatic administration charge.
- Failure to pay within 60 days from date of invoice mayresult in the account being set on hold. No further work will be carried out or services provided until payment has been made.
- If your cheque is returned by the bank as unpaid for any reason, you may be liable for a "returned cheque" fee.
Any deviation from these terms will be noted on your invoice as agreed
Credit Terms: Amita UK may set and vary credit limits. Where these credit limits are granted Amita UK reserves the right to withdraw them at any time, without having to give their reasons and, in such a case, all outstanding invoices become due and payable immediately. If Amita UK agrees to provide credit facilities to the Customer, the Customer undertakes to comply strictly with the terms thereof.
Delivery: Unless otherwise agreed, delivery will be to the premises of the Customer. All risk of the goods will remain with Amita UK until delivery, when it will transfer to the Customer. Any omissions or damages to delivered Goods must be reported immediately to Amita UK.
Complaints Procedure: Amita are committed to providing a high-quality service to all of it's customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please contact us with the details. You can find more information on how to complain on pages 19 and 20 of your Welcome Pack.
Warranty on Goods Purchased: We are a reseller of Goods and do not warrant the Goods ourselves. Instead we will pass through to you the customer, the benefit of any warranty from the manufacturer for the Goods that you purchase.
Advice Given By Us to You: We are always prepared to offer advice about the goods including advice about installation, compatibility, configuration, and product upgrades. We know the general purpose for which you require our goods and we will take reasonable care when giving you any advice. Without knowing the particular application for which you require our goods and the exact specification and configuration of any existing system into which you intend to install our goods we cannot and do not warrant the suitability of any of our goods for your particular purpose. We do offer a service whereby we will install our goods into your existing system. If you ask us to do that, we can warrant the suitability of the goods installed by us.
Length of Day: All work is charged at rates according to the hour. Each day is a 7 hour day. Work carried out outside the hours specified for a normal day, are classed as unsocial hours work, to be carried with prior agreement.
Our Timescales: Although we will use reasonable efforts to provide remote and/or on-site support and repair equipment within the timescales agreed with you, all dates are estimates and we cannot guarantee that we will meet them.