The 7 Concerns of Migrating Your IT Support Provider (and How to Overcome Them)
Thinking of switching IT support services? Maybe you’ve outgrown your current provider, want better service, or need a more secure […]
Password Managers: Are They Really Safe?
We all know remembering passwords can be tricky. That’s why password managers are becoming more popular. But are they safe? Let’s look at what makes them secure—and how to use them wisely.
What Is a Password Manager?
A password manager is a tool that stores all your login details—usernames, passwords, websites—in one place. It helps you use strong, unique passwords without trying to remember them all.
Smarter Support with Our New Ticketing System
A ticketing system in IT support is a platform used to manage service requests, track work, and communicate with customers. Each issue reported by a client becomes a “ticket”, which includes details like the problem, who is handling it, and how it’s progressing.