Thinking of switching IT support services? Maybe you’ve outgrown your current provider, want better service, or need a more secure setup within a cloud infrastructure?
Whatever your reason, moving your IT support is a major undertaking, and it’s not without its risks. What if there’s downtime? Data loss? Or too much disruption? It makes sense to be cautious – a lot can go wrong!
The good news? Most of these concerns can be managed smoothly or avoided altogether. With the right IT provider by your side, the migration process can be a secure, stress-free success.
After 20+ years in the business, we understand your concerns better than anyone. And in that time, we’ve helped over 200X companies migrate to our IT support smoothly and safely, with an expert standing by 24/7, 365 to make it happen.
Unlike providers, we don’t just jump in to fight fires when something breaks – we help you build a long-term IT roadmap to keep you two steps ahead of the next IT crisis. And with a 95% client retention rate, our track record speaks for itself: we know how to make IT transitions work.
Read on to find out how we address the 7 biggest concerns businesses have when migrating IT support, helping them make the move with ease and confidence.
1. Downtime and disruption to business operations
You don’t need us to tell you how costly downtime and disruption can be. Productivity flatlines and cashflow screeches to a halt. It’s one of the biggest reasons businesses put off an IT migration.
We believe in an effortless IT migration strategy. No downtime, business continues as usual. How do we achieve this? By planning every last detail of your cloud migration well in advance.
Our dedicated team works closely with you to map out your current setup and identify any risks before they arise to minimise downtime, maximise operation efficiency, and ensure business continuity.
And as each migration phase goes live, we provide close, hands-on support for the first days after the switch. This means constant monitoring, quick fixes, and expert help right when you need it most – without any interruptions to your business operations.
If you ever have any concerns, you’ve got access to 24/7 ongoing support. And for anything business-critical, we respond to support requests in just one hour.
2. Data integrity and loss
Your data is critical – and a poor data migration puts you at risk for missing files, poor documentation, and no real visibility. You might not even know what’s lost until you really need to find it, and by then, it’s too late for recovery.
We make sure that doesn’t happen. We start with a full audit of your systems, reviewing cyber security and IT suitability to map out potential risks. We track every asset, licence, patch, and update through the migration process, backing up your data and documenting everything along the way. With this proactive approach, you’ll know exactly what’s in place and where it lives from start to finish.
3. Knowledge transfer
Another common worry when switching IT support is losing access to important knowledge from your old provider. To avoid that, we make sure everything’s handed over with care. We work directly with your outgoing provider to capture all the vital details of your operations (and make sure your in-house team has everything they need!).
With on-site setup and dedicated account managers, we’re an IT support partner you can depend on, and you’ll never be left in the dark during the switch.
4. Different SLAs, response times, and lack of ongoing support
Who’s on the clock when you need help after making the switch to a new IT provider? Service levels and response times can differ, leaving you guessing when something goes wrong or things get tricky. But our IT team flips the script.
We provide comprehensive support 24/7 and rock-solid Service Level Agreements (SLAs) to make sure you’re never left hanging. Critical technical issues that could impact your core operations or business performance? Our support team is always on standby, day or night so you get consistent service and reliable support for your IT systems anytime you need it.
5. Hidden costs (or contract traps)
New contracts can be riddled with sneaky clauses and surprise fees, saddling you with higher costs for minimal support services. But with clear, flexible, and competitive pricing options, a well-defined service scope, and straightforward billing, you’ll always know exactly what you’re paying in the lead up to the actual migration.
And don’t worry – there’s no minimum contract and no hidden fees with us. You choose between pay-as-you-go or a fixed price tailored to your business demands, with no unpleasant surprises.
6. Tool, process, and staff culture mismatch
New tools and systems can throw a spanner in your IT operations – and cause some major headaches in the process. From different dashboards to new terminology, it’s like learning a second language just to talk IT! But we make it easy with simple, user-friendly tools and processes that actually make sense.
Through effective service management, we pick the best software and hardware for your team, adapting the system to your business – not the other way around. And with on-site setup, tailored staff training, and clear handover docs, we make sure it runs like clockwork from day one. After that, we keep things running well with proactive monitoring, regular fixes, and automatic updates.
7. Security breaches and compliance
Changing systems doesn’t have to mean risking security. We bring a proactive approach to security measures with regular cyber security checks, automatic updates, and full support for antivirus, firewalls, backups, and more.
We make sure you gain access to the protections you need to keep everything safe and compliant during your switch to our service. But we don’t stop there. To reduce risks even further, we offer employee security awareness training and prepare robust incident response plans to address any issues before they escalate.
Book a consultation with Amita, your trusted managed IT support provider
Ready to make the move to a new managed service provider? Here’s how we work:
We start the migration process with an initial consultation and IT review, where our experienced IT professionals analyse your current infrastructure, contracts, and critical assets to offer tailored solutions. This gives us a clear picture of your setup, helping us spot potential risks and carefully plan your move.
Once the switch is complete, you’ll enjoy peace of mind knowing our award-winning tech team is on hand to make your IT nightmares a thing of the past. Whether it’s a cyber security scare or a pesky IT glitch, our savvy professionals will have it fixed in record time.
Get in touch today to schedule your complimentary consultation or IT audit.
