IT Support Agreement for Cheshire Businesses
Finding the right IT support agreement for your business shouldn't be complicated. At Amita, we offer a range of IT support options designed to suit businesses of every size. Choose the agreement that fits how you work and what you need covered.
We offer four types of IT support agreement, so you can get exactly the level of cover your business needs, nothing more, nothing less.
Whether you want per-device support for your workstations and servers, a single all-inclusive monthly fee, or a one off project to call on when things go wrong, there’s an Amita agreement to match.
If you like it handy, or want to share with a colleague, download our Agreement Guide.
Per-Device Support Packages
These packages are priced per device per month, so you only pay for what you actually have. You can choose standard support or add Amita 365, which layers on Anti-Virus Protection and Endpoint Backup complete peace of mind.
Workstation Complete Support
From
- Business-hours IT support
- Remote technical assistance
- On-site technical assistance
- Continuous remote management
- Pro-active monitoring
- Windows & software patching
- Antivirus protection
- Basic endpoint backup
BEST VALUE
Workstation Complete Support + Amita 365
From
- Business-hours IT support
- Remote technical assistance
- On-site technical assistance
- Continuous remote management
- Pro-active monitoring
- Windows & software patching
- Antivirus protection
- Basic endpoint backup
Per-Server Support Packages
Your servers are the backbone of your business: storing your data, running your applications, and keeping everything connected. Server support packages are priced per server per month, and like our workstation packages, you can choose standard support or add Amita 365 for full proactive protection.
Server Complete Support
From
- Business-hours IT support
- Remote technical assistance
- On-site technical assistance
- Continuous remote management
- Pro-active monitoring
- Windows & software patching
- Antivirus protection
- Basic endpoint backup
BEST VALUE
Server Complete Support + Amita 365
From
- Business-hours IT support
- Remote technical assistance
- On-site technical assistance
- Continuous remote management
- Pro-active monitoring
- Windows & software patching
- Antivirus protection
- Basic endpoint backup
What is Amita 365?
Amita 365 is our proactive layer of protection. Instead of waiting for something to go wrong, we’re actively monitoring your devices, keeping software patched and up to date, and protecting your data with regular backups. For just £3 more per device per month, it’s the most complete cover we offer.
Amita Fixed Support Agreement:
One Monthly Fee, No Surprises
If you’d rather not think about per-device costs, our Fixed agreement wraps all your IT support into one predictable monthly fee. No unexpected invoices. No calculating how many devices you’re paying for.
- Business-hours IT support
- Remote and on-site technical assistance
- Continuous remote management
Pricing is based on the number of users, devices, and the complexity of your setup. We’ll give you a clear, fixed figure before anything is agreed.
One Off Project:
Pay for What You Use
Sometimes you just need a hand with a one-off job. Whether it’s setting up a new member, sorting an unexpected issue, or getting help with something outside your usual IT routine, our Ad-Hoc agreement gives you a bank of hours to use as those jobs come up.
Price
£80 per hour
Hours included
We will quote you a specific price for a specific project, all-inclusive price.
Mix and Match
You can pay for specific projects as a fixed fee that are outside of your agreement.
One off Project
Engage us to deliver a fixed project for a fixed fee.
What's Not Covered
All Amita agreements cover your day-to-day IT issues. The following are outside the scope of any standard agreement unless separately agreed in writing:
- Out-of-hours or 24/7 support
- Software and licensing fees
- Software development or bespoke solutions
- Cyber Essentials certifications
- Business continuity and disaster recovery planning
- Project work
Need something that isn’t on the list above? We’re happy to discuss it!
Frequently Asked Questions
What's the difference between Workstation + Amita 365 and Server + Amita 365?
Both bundles add the same proactive features: monitoring, antivirus, endpoint backup, and Windows and software patching, but they’re designed for different parts of your infrastructure. The Workstation bundle (£38/device/month) applies to your staff’s computers and laptops. The Server bundle (£68/server/month) covers your business servers, which typically need a higher level of management given how critical they are to day-to-day operations. Most businesses with servers will benefit from having both in place.
Can I mix and match agreement across my devices?
Yes. You’re not locked into the same agreement type across your entire setup. For example, you could have Workstation Complete Support + Amita 365 on all your staff computers and a separate Server Complete Support agreement for your server. If you’re unsure what combination makes sense for your business, our team is happy to talk it through with you.
What happens if I need support outside business hours?
Access to Out-of-Hours support is included as standard but is charged at a higher rate. This means you have 24/7 support available but you only pay for it at point of use
Is there a minimum agreement length?
Every business has different needs. Please get in touch for more details on contract terms. We will be upfront about everything before anything is signed.
Not Sure Which Agreement Is Right for You?
Our team is happy to talk through your options, no jargon, no obligation. We work with businesses across Cheshire and the North West, from small teams to multi-site organisations.