TL;DR: Amita has successfully achieved its ISO 9001 accreditation for another year following this year’s external audit. Despite a major move to new platforms for accounts and IT support, our processes remain strong. For customers, this means reliable IT support, easier audits, and confidence that we meet internationally recognised quality standards.
Passing the audit is something we’re proud of, but more importantly, it reflects the way we work every day. Here’s what ISO 9001 is all about, why this year was especially challenging, and what it means for our customers.
What ISO 9001 Means
ISO 9001 is the most widely recognised quality management standard in the world. To keep it, businesses must prove that their processes are documented, followed, and regularly reviewed. It isn’t a one-off certificate – it’s an ongoing commitment to quality and improvement.
For Amita’s customers, this means:
- Confidence that our work is checked every year by independent auditors
- Peace of mind that our support is structured and consistent
- Easier audits for customers, since working with an accredited supplier reduces the checks they need to carry out themselves
On top of our annual ISO audit, Amita is also audited by many of our larger customers, so keeping our standards high is part of our everyday responsibility.
A Year of Change
This year’s audit came during a period of big change. We’ve been moving away from our in-house systems for accounts and help desk, including the long-standing ticketing system originally written by Managing Director, Darren Astles.
We are now rolling out a new integrated support platform that brings together device management, remote support, and documentation in one secure place. This is part of a wider phased project that will also include integration with suppliers and accounts software.
Making these changes meant updating our quality manual and rewriting many of our Standard Operating Procedures (SOPs). It was a lot of work, but the team adapted quickly, and the auditors confirmed that our standards remain strong. Even more encouraging, the team are motivated by the new tools available to them and eager to continue centralising our information.
As Darren explains:
“It’s a big change for us, but one that is exciting and is enabling us to provide completely integrated support for our customers. Everything is now in one place and secure, and as we roll out the new device management, it enables us to automate many of the tasks that were manually intensive in the past. That reduces costs for our customers and improves the quality and timeliness of our support.”
Supporting Our Clients
Our ISO 9001 accreditation isn’t just about Amita. We also help our clients achieve their own certifications, including ISO 9001 and Cyber Essentials.
Because we’ve been through the process ourselves, we know how to align IT systems and documentation to meet the required standards. Our customers trust us to guide them step by step through what can otherwise feel like a daunting process.
Looking Ahead
Keeping ISO 9001 is about more than passing an audit each year. It’s about doing things properly, holding ourselves accountable, and always looking for ways to improve.
As we continue to roll out new tools and connect our systems with suppliers and accounts platforms, our customers will see even smoother, faster, and more secure support.
If you’re looking for an IT partner that takes quality seriously, get in touch with the Amita team today
