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Privacy Policy

Northwich | Middlewich | Cheshire
Accurate Time Billing with No Minimum Charge
24/7 IT Support as Standard
1 Hour Business Critical Response Guaranteed
Delighted Customers with 95% Client Retention

Privacy Policy and GDPR

Amita UK Limited is committed to ensuring your privacy is safe guarded and we only collect and keep details that aid the functioning of the business and our ability to provide our services to you.
We operate a Quality Management system that covers all aspects of the business. We also have procedures in place to ensure we follow the GDPR guidelines as applicable to our business all of which are available for you to review as our customer should you wish.

Information we hold and how we use it

We will collect basic contact information such as name, address and contact details (email address, telephone number) to enable us to communicate with you. This may be online, in person or over the telephone. We may also need this information to perform any legal or credit checks as required by our procedures and to enable our services to be supplied and our accounts department to communicate effectively.

As a customer we will keep this data and will update it as and when you inform us of any changes. If you no longer require our services we will retain information pertaining to our historic records. For example, jobs we have completed for you will contain a contact name, email address and telephone number that were correct at the time. Invoices we have sent or received from you will contain contact details together with any legal requirements such as VAT or company registration information.

We will also retain contact details for marketing purposes. We may send you communications regarding our products or services as we feel they may be of interest and applicable. If you do not wish to receive any communication from us, you can simply request that we remove your details from our database.

Information History Review

As part of our Quality Management system we periodically review the data that we store and dispose of any historical data that we hold that is no longer required. This is both electronic and physical copies. This process happens at least once a year and in many cases, or from individual requests, happens more frequently.

Third Parties

We undertake many projects that involve IT infrastructure and software development. As part of the process of successful planning and design for these projects we will ask you of any impact the project may have with regards data privacy and specifically GDPR. You will therefore be asked as a normal part of our Quality Management system to ensure that we and you (or your organisation) understand the risk (if any) involved and can act accordingly.

Information History Review

We do not pass your information on to any third parties except as required by law or in the normal conduct of day to day to business (to enable a delivery for take place for example). If we use any third party as a part of our services to you, we will check that they have satisfactory policies and procedures in place that deliver in line with our own quality management policies.

Cookies

Cookies are files that are stored on your computer to keep preferences or defaults (for example) when you visit a website or other online service. We do not use cookies to store any personal information, allow online purchases or track any other sites you may have visited.

Technical

We ensure our systems use the most appropriate platforms. This means we do not use any legacy systems or platforms that are unsupported from the manufacturer. We maintain our systems in line with industry recommendations ensuring that all our systems are patched and updated on a regular basis. We have also passed the Cyber Essentials standard showing our commitment to cyber security and helping keep our systems safe from intrusion.

Terms and Conditions

Click here to see our terms and conditions. You will be provided with a copy of these when you become a customer and it is important that you read and understand them as you will have accepted them.

Contacting Us

If you wish to write to us please address your correspondence to: The Data Protection Officer Amita (UK) Limited 4 Verity Court, Midpoint 18 Pochin Way, Middlewich Cheshire CW10 0GW Or alternatively contact your Account Manager or the office directly using the details on our contact page at Contact Us
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  • nelstrop
    William Nelstrop Limited
    20 years of Amita network management. 20 years of 100% uptime. That statistic says it all.
  • mansfield-group
    The Mansfield Group
    Amita UK Limited has been providing our IT Support since 2006. We have found them to be honest, trustworthy and they provide an excellent service at a competitive price. Without question we would recommend Amita for IT Support as we find their team invaluable to our business.
  • meu
    The Medicines Evaluation Unit
    The standard of work provided is of the highest quality and response times are exceptional, dealing with IT issues either over the phone or in person. Amita have always provided a first-rate service and have always been available to discuss our requirements and needs, offering professional advice and assistance in helping us achieve our IT goals.
  • otto-simon
    Otto Simon Limited
    Otto Simon has continued to grow and within the last two years we have moved offices and upgraded our IT systems. Throughout this time Amita have always provided an excellent IT service. This has not only involved support and procurement of equipment but also extremely useful advice and guidance. In summary Amita are an extremely competent and professional company who provide an extremely good and cost effective service.
  • vaseco
    Vaseco Ltd
    We needed a company that could look after the whole of our IT, a company that would give us the confidence that they would not let us down when really needed, a company that goes that extra mile to make sure the customer is satisfied. We found Amita. Amita carried out a complete new installation of our main SBS and SAP servers, PCs a new network with a professional approach and a flawless transition with minimum down time. Amita is a little company that gives us all the backup we need so that we can do our business without the worry of IT problems
  • Personal Healthcare Management
    Personal healthcare / Financial Management have been using Amita UK Limited since 2012. They are a reliable local company whose support and advice we rely on and trust. We would highly recommend their services.
  • imetec
    Imetec Ltd
    As a business local to our offices, Amita are able to provide a personal and convenient service, along with the remote support that is also instantly available. They cover all aspects of IT support, whether it is safe guarding the unseen background routines, resolving immediate issues such as a PC virus or planning for a more major project. The response is always prompt and efficiently logged and summarised when resolved. Charges are transparent and well reported, so that costs relate only to work completed. For businesses without in-house expertise, Amita provide the comfort of knowing that the critical element, that is IT, is in safe hands. I would be happy to recommend omit it to other businesses.
  • westbrook
    Westbrook Welding Alloy Ltd
    I would like to thank you and your team for a very smooth and pain free installation of a new server. I have been putting off for a number of years updating our server, mainly because I was dreading the disruption it would cause to our business, however the installation was seamless, with hardly any downtime and very professionally handled by Paul Green. Paul and Krystian worked patiently with the staff at Westbrook, who have only limited IT knowledge and I would not hesitate to recommend both of them and Amita to any company looking for a professional IT support company.
  • acrypol
    Acrypol Products Ltd
    We have been a customer of Amita for a number of years now and when the time came for a new service we had Amita by install this. We must say that Kristian was really patient and understanding with all our staff especially those that are not computer literate, and the fact that they were offsite at the time as well. Amita have been a great asset to Acrypol in the time we have been with them, as their response time to problems has been at exceptional as they understand how our company runs and time is of the essence at certain times. We look forward to many more years with them.
  • goldwater
    Goldwater Packaging Ltd
    We have been using Amita UK Ltd for the past 2½ years and they have always provided an excellent service. Any IT problems we have had encountered have been dealt with in a professional and swift manner. A fantastic team who we would recommend to anyone.
Speak with an expert and get your IT sorted
We offer our IT Support across Cheshire and the North West
Call us now on 0800 689 0008 or email us info@amita.co.uk
Contact Us
Amita (UK) Limited
4 Verity Court, Pochin Way,
Midpoint 18, Middlewich
Cheshire CW10 0GW
VAT: 377269201 | Company Number: 4115317

Get In Touch

For Current IT support customers
Please ring 0800 689 0008 to speak to a support technician.

Amita Contact Form
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