Invoicing: Amita UK will email invoices to you. We do not post out hard copy invoices. Please print any invoices and receipts for your records. It is the responsibility of the customers to tell us if your email address changes. All accounts are set up on a prepay basis. Customers will automatically be invoiced monthly/bi-monthly/ quarterly or annually depending on the agreement with Amita UK.
Forms of Payment: Acceptable forms of payment include cheque or BACS.
Immediate payment is required of hardware / software invoices, and clearance of funds is required before any products are acquired on behalf of The Customer.
Our standard Support / Development invoice terms are 30 days from date of invoice for payment.
Failure to pay all amounts due by the due date may result in suspension of further work to be carried out.
Title in the Goods shall not pass to the Buyer until Amita UK Limited has been paid in full for the Goods.
We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed terms.
Any deviation from these terms will be noted on your invoice as agreed
Credit Terms: Amita UK may set and vary credit limits. Where these credit limits are granted Amita UK reserves the right to withdraw them at any time, without having to give their reasons and, in such a case, all outstanding invoices become due and payable immediately. If Amita UK agrees to provide credit facilities to the Customer, the Customer undertakes to comply strictly with the terms thereof.
Delivery: Unless otherwise agreed, delivery will be to the premises of the Customer. All risk of the goods will remain with Amita UK until delivery, when it will transfer to the Customer. Any omissions or damages to delivered Goods must be reported immediately to Amita UK.
Complaints Procedure: Amita are committed to providing a high-quality service to all of it's customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please contact us with the details. You can find more information on how to complain on pages 19 and 20 of your Welcome Pack.
Warranty on Goods Purchased: We are a reseller of Goods and do not warrant the Goods ourselves. Instead we will pass through to you the customer, the benefit of any warranty from the manufacturer for the Goods that you purchase.
Advice Given By Us to You: We are always prepared to offer advice about the goods including advice about installation, compatibility, configuration, and product upgrades. We know the general purpose for which you require our goods and we will take reasonable care when giving you any advice. Without knowing the particular application for which you require our goods and the exact specification and configuration of any existing system into which you intend to install our goods we cannot and do not warrant the suitability of any of our goods for your particular purpose. We do offer a service whereby we will install our goods into your existing system. If you ask us to do that, we can warrant the suitability of the goods installed by us.
Length of Day: All work is charged at rates according to the hour. Each day is a 7 hour day. Work carried out outside the hours specified for a normal day, are classed as unsocial hours work, to be carried with prior agreement.
Our Timescales: Although we will use reasonable efforts to provide remote and/or on-site support and repair equipment within the timescales agreed with you, all dates are estimates and we cannot guarantee that we will meet them.
Our Services: The Company offer the following, services (but not exclusively): Telephone support, Call-out to the Customer's premises, this may include the repair to computer equipment, upgrades, network support, software development, cabling, configuration of internet and email access and additional works. Remote support (PC to PC), Advice, Supply of computer equipment or software as per invoice, Installation of computer equipment supplied by us or the Customer, the later with subject to detailed specification from Customer, Expansion or upgrade to computer equipment or network, Cabling - Design, supply, installation, Web page design, alteration, support and ordering of domains, internet access (broadband), web space or other related services.
A Support Call will be logged using the Amita UK Technical Support Desk and Amita UK's personnel will attempt to respond either to answer the Support Call or agree with The Customer to either remote (PC to PC) or make a site visit to enable resolution of the problem.
Visiting Customer Site: Amita UK shall supply technical/personnel to visit the Customer's site and perform our services as requested and covered in these terms and conditions Amita UK stipulate the following:
Non-poaching of Staff: We are extremely proud of all our staff who work with us at Amita UK. Our employment contracts preclude such attempted poaching of staff and should any such approach occur, it would immediately compromise the continued relationship between Amita UK and the Customer concerned. The customer must recognise that the loss of experienced personnel may have a serious effect on Amita UK's business.
Force Majeure: Amita UK will not be liable in contract or in any other way for any consequential or indirect loss, liability or damage or for any other claim consequential compensation whatsoever (including loss of profits, cost of expenses or loss of data) arising however from or in connection with the agreement or any breach or non-performance of any provision of it by the Company or any fault in or the supply, service, use, presence or re-sale of goods. Amita UK shall not be liable for the loss or damage to software programs or user data during the repair or upgrade of any goods whether or not the same are under any warranty. Amita UK shall not be liable for any delay in or failure to perform any of its obligations hereunder if the delay or failure is due to causes outside the reasonable control of the company. 'In the event of a default of this agreement, these terms and conditions of sale shall be governed by English law.'